Terms of Service

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{ PAYMENT }

At this time, we only accepting payments through Paypal.

If your order is paid by PayPal eCheck, all design work will commence after your payment has cleared.

Full payment is required required to begin the design process.

All addresses in PayPal must be confirmed. Orders will not be shipped until the address in PayPal has been confirmed.

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{ SHIPPING }

All printed stationery orders will be shipped with via UPS, FedEx or USPS.

Stationery orders destined for the United States cannot be shipped to PO boxes or APOs. There will be additonal fees for shipping to Hawaii or Alaska over an above the shipping costs for the United States shown in the listings in my shop.

All orders are shipped to the shipping address that you have identified in PayPal. You must ensure that the address that you have on your account is up to date as we will not be responsible for orders that should have been shipped to an alternate address.

It is recommended to ship to an address where someone will be able to receive the package when delivered. Packages left outside your home all day or for an extended period of time may be damaged by weather that is too hot, cold, wet, rainy, snowy or humid.

Once a delivery attempt has been made, it is the responsibility of a customer to make sure the package is accepted. Nostalgic Imprints is not responsible for damage if you are not present at time of delivery and the damage occurs as a result of the delay in claiming the package. Nostalgic Imprints is also not responsible for lost or stolen packages that result from no one being present at the time of delivery and will not reprint or provide refunds in these instance. Nostalgic Imprints is also not responsible for any additional fees that may be charged in the event that the package is shipped back to us or our suppliers and is required to be shipped back to you again.

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{ REFUNDS AND EXCHANGES }

Due to the custom nature of products, we do not provide full refunds.

Due to the customized nature of our products, once an order is placed on our website and we have received your order, no refunds or cancellations are permitted.  We begin the design and setting process of your order as soon as your details are received! 

Please make sure that you have carefully checked your proofs for spelling errors, font sizes, typos etc. Please double check proofs that we send VERY carefully before giving final approval. We cannot provide a refund or reprints for products with uncorrected errors after approval has been provided. If changes are required for a printed order, the reprint will be charged at a discounted rate.

***** No returns are accepted. All sales are final. *****

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{ HOURS }

Open - Monday to Friday
Closed - Saturday, Sunday & Holidays

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{ PURCHASES }

Products are purchased as is. All orders are processed according to the selections made during checkout.  Any request for design modifications to the products purchased will result in additional fees.  We currently only sell to end users, such and brides and grooms, graduates, families etc.  We will also work with wedding planners and event coordinators.  We currently will not work with third parties or intermediaries who will claim our designs as their own in the attempt to sell them.

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{ EMAILS & CORRESPONDENCE }

All emails and correspondence will be responded to within 1 to 3 business days.  Due to the high volume of orders during peak seasons or sales, in some cases, the response times for emails and correspondence may take longer than usual.

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{ PRICING QUOTES }

For all quotes, the pricing that is given is only the price that is effective at that time. All prices are subject to change without notification.

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{ TIME INVOLVED }

For stationery, you will receive a proof approximately 3 to 6 business days after we have received all the relevant information, special requests (such as wording or font changes) and payment. Proofs will be emailed approximately 3 to 6 business days later, provided that all of the information required for the listing has been supplied. Proofs for orders with custom designed changes, will be emailed 7 to 10 business days after the order and the details for the order are received.  All proofs sent will be low resolution digital files. All follow-up proofs and final files will be sent approximately 2 to 4 business days after the request was made.  

For photo books and flush mount albums, you will receive a proof approximately 7 to 10 business days after we have received all of the photos, relevant information and payment. All follow-up proofs and final files will be sent within 24-48 hours.

For personalized gifts, production and shipping can take approximately 10 to 14 business days within the United States.  We will do our best to take into account the deadline with your order however if the deadline is outside our estimated timeline, please contact us prior to ordering and we will let you know about fast tracking your order.  Once we have received an order, we are not able to amend production times.

Due to the high volume of orders during peak seasons or sales, in some cases, the turnaround time for items may take longer than usual. Please contact customer service for expedited shipping and turnaround options if you need your product sooner.

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{ PRINTING & SHIPPING }

Once proofs have been approved for printing, for most orders printing and shipping to the United States will take approximately 7 to 14 business days.

For all other international orders, printing and shipping will take approximately 2 to 4 weeks.  Shipping times are dependent on the location.

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{ ENVELOPES }

If the listing for the cards includes envelopes, the envelopes included will be white unless stated otherwise.  Envelopes may be shipped seperately from the printed products offered.

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{ DUTY & TAXES FROM SHIPPING }

Additional broker and other fees may be incurred for shipments to other countries. The amount of these fees are not determined by Nostalgic Imprints and are the responsibility of the customer to pay. Refunds will not be provided for any additional fees that you are required to pay prior to receiving the items you have ordered.

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{ COLORS }

Please keep in mind that colors may vary between monitors and printers. Therefore there may be a slight variation between the color that appears on your computer screen and the colors generated for your printed products. After a proof is approved for printing, we will not be responsible for orders where there is a slight variation in the color that appears on the computer screen and the printed product.

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{ PHOTOS }

By submitting any photos to us, you agree that you are the photographer or have permission in the form of a copyright license or expressed permission from the copyright holder. You also agree to take full responsibility for any misuse of copyrighted images and agree to not hold Nostalgic Imprints liable for any misuse of copyrighted images.

Photos should be submitted to us, via email, in either .jpg or .png format. The resolution should be 300 dpi or higher to achieve the best results. We cannot take responsibility for the print quality of photos with low resolution. All photos will be sized to fit the product ordered.  Please ensure to provide the photos cropped to show all elements that you would like or cropped to exclude any elements that you do not wish to be shown.  Photo retouching services are currently not provided.  We cannot print card and/or photo designs created by another individual or company. You will also need to ensure that the correct number of photos that are required for your order, have been provided to us.  If we are provided with more photo than required, we are not able to select the photos to use for your order. Please ensure that you have provided us the same number of photos that are featured on the cards that were purchased.

For products where a photo treatment can be applied to your photos, one set of proofs with or without the photo treatment is included in your order. The default will be the photo treatment shown.  If you would not like to have your photo edited, this information must be provided at the time of purchase.  If you would like to see additional proofs with or without the photo treatment, additional fees will apply. The photo coloring may be different than the samples shown on our website due to the difference in the color and details of the photos that are submitted to us when an order is placed.  If you would also like to see or print multiple versions of the front of your cards using different photos, additional fees will apply. A copy of the photo(s) that have been edited are not included in your ordered and the edited photo files (jpegs, pngs, etc.) will not be provided.

Information about the photographer who took the photos that you have provided for your stationery, photobook or album will not be included in the final products unless you have written consent from your photographer to do so.

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{ REVISIONS }

Photo cards - Once the design process has commenced, we will accept special requests, make minor revisions and customization to the card ordered to a maximum of three proofs. Any revisions requested beyond three proofs, this will result in an additional fee of $9.99 per revision.

If you have ordered a card including a photo or multiple photos and after seeing the first proof you want your photo(s) changed, for each photo changed additional fees will also apply.

After the design process has commenced, if you would like a different product designed in place of the original product you have purchased, additional fees of $29.99 will be incurred if the new product you would like to change to is the same size as the product you had originally ordered. If the product card is a different size, the additional fee will be $29.99 plus the printing cost difference for the new product.

Any requested design changes (ie. increasing the number of photos on a card, adding in additional text, changing fonts, changing layouts, etc.) to the listing that you purchased will be considered custom work and additional fees may apply.  Adding thank you message text to the back of a blank thank you card will not result in additional fees. If it is requested that text be added to a blank card, the added text will be in the same font as the signature that is on the back of the cards. If you would like some of the cards printed with a thank you message and some without a thank you message, additional fees will apply for the second version of the back of the cards. The minimum quantity of each version is 25 cards. Cards can be printed in a different language.  There will be an additional fee of $20 per ordered style of card, to have the design printed in a different language.  Nostalgic Imprints also does not guarantee that any special characters or accents, for a different language, will be available in the fonts that are used in the cards.  Revisions can only be made to products that have not entered into production.  For items where proofs are provided, revisions cannot be made after we have received approval for the proofs.



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{ CUTTING DURING PRODUCTION }

All cards will be cut on the designated trim line, however the cut may shift up to 1/16 of an inch in any direction during production. As a result, the borders on some cards may be slightly uneven after printing. We will not be responsible for orders where there is a slight variation in cut printed product and the proofs that were provided.

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{ PRODUCTION }

Although we do strive for perfection, there may be the odd instance where an unforeseen error occurs with your order. In the event that you are not satisfied with your purchase, please contact us within 5 days of receiving your order. If you receive your cards and notice there is a significant error with your order, your order may be reprinted if the error is deemed to be the fault of Nostalgic Imprints and as long as we are provided with photos showing the discrepancy. These errors do not include changes to the design or photos that customers wish to make after receiving their printed order. Reprints are only for errors that are deemed to be our fault.  We require photos of the products as proof of the error.  If the error is deemed to be the fault of Nostalgic Imprints, a reorder will be issued at no charge to you with the same production and delivery times and products as your original order.  Please note, reprints cannot be issued in circumstances where customers have decided that they would like to make changes to the design of the products they have received.  For card orders, we recommend printing a copy of your proofs using a standard printer to ensure that you are happy with the design prior to giving your approval for production.

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{ POST CARDS }

All buyers must ensure that the post cards being purchased meet the postal requirements of the country that they live. A refund will not be provided for post cards that do not meet your local postal requirements.

All postcards are printed with a protective UV coating on the front to provide further protection from the mailing system.

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{ FOLDED CARDS }

All folded cards are shipped flat and scored for folding. Cards are not shipped already folded however cards can be easily folded when received.

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{ GUESTBOOKS }

Production time for guestbooks is approximately 6 to 10 business days.  Shipping for orders destined for the United States will take approximately 3 to 4 business days.  Nostalgic Imprints is not responsible for guestbook orders not placed with sufficient time prior to the event being held.  Refund will not be provided for orders placed late.  Additional fees will apply for rush orders.

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{ ADDITIONAL CARDS }

If after purchasing a listing from my shop you decide that you would like to order additional cards, full payment for the entire order (the initial purchase and the additional cards) is required to begin the design process. The additional payment required will be equal to the total quantity you would like to order (with the volume discount applied) less the original amount you had paid.

If you decide that you would like to order more cards after the design process is complete, the volume discount will not be provided based on the total number of cards you were wanting to order. The additional price charged will be the true cost for the additional cards.

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{ SAMPLES }

Samples of your card, from your photo book or flush mount album may be displayed on Nostalgic Imprints. If the products that Nostalgic Imprints has created for you are displayed, they will not be posted with your personal information, we will replace your information with fictitious information. Feel free to let us know if you do not want me to display the products we have created for you online or use them in other samples.

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{ UNIT OF MEASURE }

All card and product sizes that are provided on our website are listed in inches unless otherwise noted.

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{ REFUSAL OF SERVICE }

Nostalgic Imprints reserves the right to refuse service and/or to cancel a sale to customers that have been deemed to be abusive and threatening. All such instances of abuse and threats will not be tolerated and will be reported.

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{ COPYRIGHT INFRINGEMENT AND INTELLECTUAL PROPERTY }

All designs and information presented within are the intellectual property of Nostalgic Imprints and are copyrighted. The copying of the designs is strictly prohibited.  Nostalgic Imprints retains the copyright to all designs created during the course of business.  Ownership of the designs, templates and/or designed files does not transfer to the customer.

All instances of copyright infringement will also be reported. These instances may result in legal action if the copied products and/or information is not removed.

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{ GST/HST }

GST/HST will be charged on all Canadian orders as of October 1, 2011. The applicable rates of GST/HST will be dependent on the province that you live in.
GST # 822499518 RT0001

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{ POLICIES }

All policies are effective at the time of creation. These policies are subject to change at any time and are agreed to at the time of purchase. Changes to these policies will be posted here. It is the purchaser’s responsibility to check for updated, new and revised policies.

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{ PRIVACY }